Online Shipping Return Policy

At Olivedipity, we take great care in packaging our olive oils, balsamic vinegars, and specialty products to ensure they arrive safely. Due to the perishable nature of our food products, we do not accept returns or exchanges on items that have been opened, used, or simply due to customer preference.

Damaged or Broken Shipments

We will gladly replace or refund products that arrive damaged or broken during shipping.

To qualify for a replacement or refund:

• You must notify us within 48 hours of delivery.
• Please email us at olivestore@live.com with:
  • Your order number
  • A description of the damage
  • Photos of the damaged product(s)
  • Photos of the shipping box and packaging materials

Once your claim has been reviewed and approved, we will issue a replacement shipment or refund at our discretion.

Only regular priced items may be refunded. Sale items cannot be refunded.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened food products
• Products that have been used or consumed
• Orders returned due to incorrect shipping information provided by the customer
• Products purchased in error
• Flavor, taste, or personal preference concerns

Shipping Issues

If your package appears lost or delayed, please contact us and we will work with the carrier to resolve the issue.